Business Intelligence (BI) is the use of software applications to obtain, process, and analyze data in order to make business decisions. BI solutions provide users with access to a variety of data sources including information from customer support agents, marketing campaigns, web analytics tools, financial databases, and internal resource allocation reports. The underlying goal of most BI solutions is to help businesses make informed decisions by analyzing their past performance through comparison against expected results.
BI includes big data practices such as reporting, dashboards, visualizations, and predictive modeling. Additional topics related to business intelligence include AI, distributed systems, ML/DL/NLP/AI development tools and techniques