Chatbots are computer programs that simulate human conversation. A chatbot may appear as a standard computer program or an animated character in a web browser. Chatbots are used to conduct simple, repetitive tasks performed by customers. The most common use of chatbots is to answer questions from customers who are seeking technical support for products they have purchased or downloaded.
Chatbot articles are written about the concept of creating a chatbot, conversational UI, natural language processing (NLP), machine learning (ML), or artificial intelligence (AI). Chatbot articles tend to focus on the concepts behind creating a chatbot rather than any specific product. Additional topics related to chatbots include voice interfaces and Internet of Things (IoT).