What is Customer Service?

"Customer Service" is a tag used to describe documents and articles that provide customer service information. Customer service documentation typically consists of instructions for customers who seek assistance or support from a company's support staff. Customer Service materials may cover topics like how to use the company's website, where to find contact information for the company's support staff, and what documentation is available online.

Customer service articles are usually grouped together as a knowledge base within the support section of an app's website. Topics related to customer service include FAQs, troubleshooting, and best practices.