What is Getting Started?

Getting Started documentation is created to help users quickly onboard to a new product or service. Users often encounter getting started tutorials when they first create a new user account or make contact with a sales agent. Getting started materials should provide a quick description of a limited number of steps that users can take to begin using a product. It is not essential that getting started articles provide a comprehensive description of all product features, as those are typically reserved for a knowledge base.

Getting started articles usually include guides to an app's interface, introductions to product features, and basic walkthroughs for completing a simple first task. Getting started articles are usually grouped together as a rapid onboarding tool for users. Topics related to getting started include account creation, advanced features, and troubleshooting.