A database management app for the hospitality sector enables hotels and resorts to track and manage customer information, employee rosters, and employee attendance. A hotel/resort management application should allow managers to enter and edit data by section or department within a centralized interface. It should also provide features that let managers communicate with staff members via email or SMS text message.
Database management apps for hospitality are similar to other business-to-business (B2B) network and data analytics apps. Popular B2B data analytics include Salesforce, Workday, and NetSuite.
A database management app built for the hospitality industry that serves as a one-stop shop solution for on-site general managers to audit and manage issues at their hotel properties. Using QR codes at each site, property guests can submit maintenance claims alerting property managers to any issues, and everything can be handled in-app.
A database management app can grow its user base within the hospitality sector by offering a secure, customizable platform for gathering and organizing information about guest preferences. Hospitality apps require users to be able to filter guest information based on specific criteria. The app must be flexible enough to accommodate the needs of different types of hotels, such as independent hotels, luxury resorts, and ski lodges.
A hospitality app faces risks related to consumer misrepresentation of identity, the handling of personal financial information, and the violation of PCI compliance requirements. It is advisable for hospitality apps to seek legal counsel to determine whether your application is subject to standard credit card processing regulations. Before building a booking platform that accepts credit card payments, it is important to ensure that you have a contract with a payment processor and that you can provide evidence of this agreement in the event of a dispute.