Interactive voice response (IVR) apps for the banking sector provide customers with information about their accounts, answer questions about account features, and perform basic tasks like checking balances or transferring funds. An IVR app for a bank might also help customers find branch locations, schedule appointments to speak with bank representatives, or allow them to contact customer service by phone.
Interactive voice response apps for the banking sector are related to other customer service apps as well as traditional IVR systems. Some of the most popular interactive voice response apps include Capital One, Fidelity, and Wells Fargo.
Building an IVR system out visually into a mobile app.
An interactive voice response app for the banking sector can grow its user base by offering a better experience than other voice response apps in the space. Consumers are not likely to trust an app that is not already trusted by other banking institutions, so one strategy for growth would be to partner with major banks and ask users to connect their bank accounts to the app.
An interactive voice response app for the banking industry faces legal risk related to trade secret protection, financial service compliance, and personal data protection. It is recommended that you seek legal counsel to determine whether your application is subject to standard banking regulation. You may also want to engage a security auditor to ensure the security of your application development process. Finally, you should make sure that you are protecting your personal data through encryption and other means.