An order management app for the retail sector is an application that uses a barcode scanner to create and modify orders, such as part or food orders. Retailers use this type of app to streamline inventory management and fulfill customer orders. An order management app provides a central location for users to view, track, and route all relevant information related to purchasing and receiving inventory items for their business.
Order management apps are similar to other business-to-consumer (B2C) apps like customer relationship management (CRM) apps, email marketing apps, and social media apps. Advanced order management solutions often include features common to many ecommerce apps, such as inventory management and order tracking. The popular example Orderly is an example of an order management app.
A Shopify-embedded public app to use on a website. It will be one page that is an auto entry form. When someone enters the SKU and customer name for that order, the price will automatically be uploaded.
An order management app can grow by building trust between customers and retailers. A customer who is able to place an order for delivery or pick up without having to visit a physical location will feel even more confident about the retailer's reliability. Trust is also built when an app has a way for customers to give feedback on the experience, because this gives customers the feeling that their opinions are valued.
An order management app for the retail sector facing operational risks from fraud, theft by company employees, and product defects. A robust order management platform should have a system in place for verifying that products are authentic, and it should be able to track the chain of custody for products in inventory to prevent employee theft or malfeasance.