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How much does it cost to build an interactive voice response app?

Standard price for an interactive voice response app: $41,500

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What is an interactive voice response app?

An IVR application is a web or mobile application with a single set of users. IVR apps usually include an automated phone menu that guides users through different options based on their input. Users may be asked to provide information such as account numbers, PINs, and other security codes. These applications also typically allow users to interact verbally with the system using speech-to-text conversion software.

IVR apps are somewhat distinct from other types of apps because they don’t include the typical user interface found in most smartphone apps. IVR apps instead rely on voice prompts and recorded audio to guide users through their tasks. IVR apps are commonly used for contact centers and customer service, including call center scheduling and customer support. The most popular example of an IVR app is a phone tree.

Here are some recent interactive voice response app examples built with Crowdbotics:

  • Building an IVR system out visually into a mobile app.

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What is the typical cost to build an interactive voice response app?

An interactive voice response app usually costs $41,500 to build. However, the total cost can be as low as $33,000 or as high as $50,000. An interactive voice response app with a low number of features (also known as a "minimum viable product", or MVP) will be more affordable than an app that includes all intended functionality.

For example, here are some recent interactive voice response app price quotes from Crowdbotics:

  • $41,500

Here are some considerations that may impact the cost of an app:

How long does it take to build an interactive voice response app?

An interactive voice response app usually takes 553 hours to build. However, an interactive voice response app can be built in as few as 440 hours, or in as many as 667 hours. The exact timeline mostly depends on how complicated your app is. As a general rule, it will take longer if you require highly custom designs, niche features, or non-standard release platforms.

For example, the most recent interactive voice response apps built with Crowdbotics received the following hourly estimates:

  • 553

How to successfully grow your interactive voice response application

An IVR app is an app that provides automated phone services to users. The goal of an IVR app is to increase customer satisfaction by providing a convenient way for customers to get help with their problems. An IVR app should be used to solve a specific kind of problem or enhance a specific business process, not as a general purpose contact center solution.

Risks and challenges of building a interactive voice response application

An IVR application poses risks related to the handling of sensitive Personal Identifiable Information (PII), issues arising from regulatory compliance, and the protection of users from fraud. Before creating an IVR application, you will want to consider whether your application is subject to privacy regulations such as the HIPAA Privacy Rule. You will also want to ensure that you have mechanisms in place for securing your app from fraud and identity theft.

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Some of the descriptions on this page were completed with AI assistance. Learn more here.

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