A home security application is a web or mobile application with two sets of users: homeowners and security professionals. Homeowners use the app to set up monitoring, manage their account, view activity logs, and contact professional security responders in case of emergency. Security professionals use the app to receive dispatch notifications from homeowners, view live video feeds from the homeowner's property, and communicate via text chat with homeowners while on-call. The app may also include a dashboard that enables administrators to analyze performance metrics for all users.
Home security apps are similar to many other mobile commerce apps, such as retail shopping apps, experience and transaction management apps, and travel reservation apps. Home security app examples include ADT Pulse, Nest, and Vivint.
The app will have an "AWAY" mode in the app that will trigger an alarm in the phone when a door/window is opened rather than a simple notification.
Home security apps should focus on the value that they provide to customers. The most common strategy for home security apps is to offer customers a free trial period, after which they can choose to subscribe and pay for the service. In order to increase customer loyalty, home security apps should make it easy for users to add their friends and family as additional users, so that they can all monitor the same property.
A home security app faces risks related to the handling of personal information and user privacy. It is advised that home security apps allow users to opt out of data collection and utilize strong encryption to protect stored data from unauthorized access. Home security apps should also provide clear representations of their pricing structure and terms of service, and it is recommended that these are thoroughly vetted by legal counsel prior to launch.